Are withdrawals available now?
Cash withdrawals send USDT on the TRON network. Open your wallet and use Withdraw when the option is enabled for your account. Requests are reviewed before they are sent, and the amount is reserved until the transfer completes or is rejected. If the gateway is still being connected, the wallet explains that instead of submitting a request.
Can I withdraw CHY as cash?
No. CHY is the platform's non-cash play currency and is not a guaranteed claim to money. A CHY match result changes the relevant CHY activity; it does not create a cash withdrawal. Read What Is CHY? for the distinction.
When is a cash withdrawal available?
Cash features depend on supported locations, account eligibility, and the options currently offered in your wallet. Do not assume they are available because a public page mentions rewards. See cash availability and check the controls shown for your account.
What should I check before making a request?
Open your wallet and check the currency and available balance. Where a withdrawal option is offered, review the amount, destination, requirements, and any displayed fees or limits before confirming. A balance shown on a game result is not the same as money received at a withdrawal destination.
Why might a request be reviewed?
A withdrawal can require account, match, or payment review. Pending and reviewed requests are not completed transfers. Use the wallet's current status and any instructions attached to the request to understand what happens next. Sending the same request again does not resolve a review and can make the situation harder to track.
How long does a withdrawal take?
There is no universal or guaranteed completion time. Timing depends on the checks required, the supported payment route, and its processing status. Any estimate shown for an available option should be read as an estimate, not a promise of immediate payment.
How do I get help?
If a status is unclear, open support with the request identifier, amount, currency, approximate request time, and a description of what you see. Never include your password or full payment credentials in a support message.
For how entries and completed matches are recorded, read Entry Fees, Rewards, and Match Results.
Frequently asked questions
Does a win mean a withdrawal is complete?
No. A match result, a wallet balance update, and a completed withdrawal are separate events. Check the wallet and request status.
Are withdrawals always instant?
No. Availability, required reviews, and payment processing affect completion. There is no universal guaranteed withdrawal time.
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